FAQs

Ordering a Video Message

To order a personalized video message, follow these simple steps:

  1. Song Selection: Choose your favorite song, or if you need inspiration, let us select a suitable song for you. Our friends from Africa will dance to the selected song.

  2. Sentences for Chalkboard: Prepare 2-4 sentences that you want our friends to say. We'll write these sentences on the chalkboard for the video.

  3. Custom Instructions: Let us know the specific details you want our friends to include in their message.

  4. Photo Upload: Provide a photo of the person you want to surprise in the video.

  5. Delivery Time: Your video will be delivered to your email within 1 to 2 days. Please also check your spam inbox just in case.

Adding a Song

When placing your order, you can include a song of your choice. If you don't have a song in mind, we'll choose one that perfectly complements your message. You can simply provide the song details like the playing time, artist, and song title in your order.

Video Length

The video duration typically ranges from 30 to 60 seconds. This length allows you to easily share the video message on your social media platforms.

Sharing on Social Media

We will only share your video recording on social media with your explicit permission. If you're interested in sharing, just send us a message along with your order number, and we'll seek your approval before posting.

Languages Spoken

Our talented men in the video speak four languages: English, German, Dutch, and Chinese.

Content Guidelines

Please keep the content appropriate and respectful. If we notice any inappropriate content in your order, we will kindly ask you to make necessary changes.

Refund Policy

As each video is tailor-made to your specific requirements, we do not offer refunds. However, in exceptional circumstances, feel free to contact us at support@joyafrica.ca to discuss your situation.

Contacting Us

Our customer service is available Monday to Friday from 08:00 to 23:00. If you have any questions or need assistance, you can reach us at support@joyafrica.ca.

Thank you for choosing Blessings from Africa! We look forward to creating a memorable and personalized video message for you.